OUR CLIENTS

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FREQUENT QUESTIONS

Can I exchange my item if the size is not correct?

Yes, if you have ordered a product in a standard size and the size does not fit properly, the item can be exchanged without any issues.

Please contact us by email at contact@dianavasilita.com, and our team will assist you with the exchange process.

Please note that this applies only to standard-size items. Products made according to custom measurements or with modifications are considered personalized items and cannot be exchanged or returned.

How am I supposed to wash my dress?

Evening gowns often contain multiple layers, delicate fabrics, lace, and structured elements, which can make cleaning more challenging.

In general, dresses can be gently hand washed, depending on the fabric. However, we strongly recommend professional dry cleaning, as specialized cleaners have the proper equipment and expertise to clean the inner layers while protecting the delicate outer fabrics.

Professional cleaning helps preserve the shape, structure, and quality of the garment over time.

How long does an order take?

2 weeks – 1 month for most products available on the website.

1 – 3 months for custom made dresses, depending on the complexity of the design.

URGENT ORDERS OPTIONS

1. Product already in stock

If the product is available in stock, it may be prepared and shipped on the same day.

2. Urgent production service

In certain cases, we may offer an urgent production option to prioritize your order. This service is subject to availability and production capacity, and an additional urgent fee may apply.

How can I place an order?

The easiest and fastest way to place an order is directly through our website.

Alternatively, you may also place an order via email or WhatsApp.

Email: contact@dianavasilita.com

WhatsApp: +40 753 914 439

When placing an order through email or WhatsApp, please include the following details:

- the product name or a photo/link of the item you want

- your preferred size or your measurements (bust / waist / hips)

- your full delivery address

- your phone number
- any additional notes or modifications you would like to request

Due to the high volume of requests, please allow 24–48 hours for us to review your request and confirm your order.

Can I return a product?

Yes. In accordance with applicable law, products can be returned within 14 days of receiving the order, provided that the item is not personalized or custom-made.

Please note that shipping costs and any related fees are non-refundable. The product must be returned in its original condition.

If you haven’t found the answer here, please visit our Frequently Asked Questions section