LEGAL GUARANTEE

Instructions for using the products:

-do not wash- professional dry cleaning only;

- it is strictly forbidden to water the accessories on the garment with water, of any origin or any kind of substance in liquid form;

- bleaching is not allowed;

- do not dry in the drying drum;

- not to be stepped on;

- do not expose yourself to extreme environmental factors, such as: sun or sources of excessive heat, excessive humidity, rain, snow, excessive wind;

- not to wear the fabric excessively, repetition of exaggerated movements on the surface of the material.

Failure to follow any instruction will void the warranty.

General conditions for granting the guarantee:

Our company, as a seller, ensures the quality of the purchased products. The commercial guarantee period for clothing and accessories sold by our company is 30 days from the date of product purchase. Under normal conditions of use, these products are guaranteed for any manufacturing defect for a period equal to the average duration of use of 60 days from the date of purchase, in compliance with the rules of product use.

This commercial guarantee certificate is drawn up and issued in accordance with the provisions of Law no. 449/2003 regarding the sale of products and their associated guarantees, republished and amended by OG no. 9/2016 and of OG no. 21/1992, on consumer protection, republished and amended.

The rights provided by the consumer law (including the legal guarantee of conformity provided by art. 2 par. e¹ in conjunction with art. 16 and 16² of Law no. 449/2003) are not affected by the commercial guarantee offered. Hereby, consumers are directly informed that the average duration of use of the product is 60 days from the purchase, in which case the legal guarantee of conformity granted to consumers (as this notion is defined by art. 2 point 2 of the OG No. 21/1992 on consumer protection is limited to this period, in accordance with the provisions of Law No. 449/2003.

In the case of legal entity buyers, only the commercial guarantee of 30 days from the purchase is applicable.

In order to grant the commercial guarantee and, respectively, the legal guarantee of conformity, strict compliance with the instructions specified above is necessary. You must consider that with time and wear, all products will show signs of wear and tear, and this does not constitute a defect that implies the granting of a commercial or legal warranty of conformity. The guarantee applies only if the buyer provides proof of the purchase of the product from our company, in which case it is mandatory to present all the elements present at the time of purchase. The lack of one of the elements may lead to the refusal of the guarantee.

In the event of an unjustified request for the granting of the guarantee, we reserve the right to ask the beneficiary for the transportation paid by the underwriter for the return of the product claimed to be defective and for the labor to investigate the product claimed to be affected by hidden defects. All products claimed as being affected by hidden defects will be subject to specialist expertise. The guarantee is valid only on the territory of Romania, exclusively for products purchased directly from our company. The warranty period is extended by the period elapsed from the date of the complaint to the date of bringing the product into compliance (including the period required for the expertise), mentioning this fact in the warranty certificate. In case of product replacement, a new warranty certificate will be issued.

Ways of ensuring the guarantee:

In the event of a defect in the product purchased from our store during the warranty period, please contact us in writing at contact@dianavasilita.com.

The guarantee will be provided in no more than 15 calendar days from the date of notification by:

• repairing the product

• replacement of the product - if it cannot be repaired

• returning the value of the product, if neither repair nor replacement is possible.

The seller reserves the right to unilaterally decide on the remedial option that it considers appropriate in each individual case.

According to the provisions of Law no. 449/2003, when purchasing the product, the seller has the obligation to explain how to use and maintain the supplied product. The customer has the obligation to check the integrity of the product, the external appearance and the presence in the packaging of the product's accessories before finalizing the sale. Any subsequent complaint regarding the lack of conformity from an aesthetic point of view or external integrity and that could have been notified at the time of purchase will not be taken into account. In order to be recognized and validated, any non-conformity of the product must be reported within the warranty period.