EXCHANGE PIECES
OBLIGATIONS OF THE CONSUMER IN THE EVENT OF WITHDRAWAL
(according to GEO 34/2014, Art. 14)
(1) Unless the professional has offered to collect the products himself, the consumer shall send back the products or hand them over to the professional or to a person authorized by the professional to receive the products, without undue delay and in any event not later than 14 days from the day on which he communicates his decision to withdraw from the contract to the professional in accordance with Art. 11. The deadline is met if the consumer sends back the products before the expiry of the 14-day period.
(2) The consumer shall only bear the direct cost of returning the products, unless the professional has agreed to bear them or the professional failed to inform the consumer that the consumer has to bear them. In the case of off-premises contracts, where the products were delivered to the consumer's home at the time of the conclusion of the contract, the professional shall collect the products at his own expense if the products, by their nature, cannot normally be returned by post.
(3) The consumer is only liable for any diminished value of the products resulting from the handling of the products other than what is necessary to establish the nature, characteristics and functioning of the products. The consumer shall not be liable for the diminished value of the products if the professional has failed to provide notice of the right of withdrawal in accordance with Art. 6(1)(h). Regardless of the situation, the consumer is not liable for any diminished value of the products if the professional has failed to provide information about the right of withdrawal in accordance with Art.
6 para. (1) point h).
(4) The professional must be able to prove the diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.
(5) Where the consumer exercises the right of withdrawal after having made a request in accordance with Art. 7(3) or Art. 8(8), the consumer shall pay to the professional an amount which is in proportion to what has been provided until the time the consumer has informed the professional of the exercise of the right of withdrawal, in comparison with the full coverage of the contract. The proportionate amount to be paid by the consumer to the professional shall be calculated on the basis of the total price agreed in the contract. If the total price is excessive, the proportionate amount shall be calculated on the basis of the market value of what has been provided.
PRODUCT EXCHANGE TERMS
You may exchange products purchased from DVB within ten (10) business days of receipt. A product may only be exchanged once.
A product may be exchanged when the following conditions have been fully met:
·The products must not have been used, worn, washed, or damaged;
·The condition of the product must be the same as it was at the time of purchase.
·The identification tag must still be attached to the products; they must be unused and include all original documentation.
A product may be exchanged in the following situations, subject to the following conditions:
(1) Size mismatch - Size exchange
1 (a)- Size error by DVB - If it is found that DVB has delivered a product in a size that does not correspond to the one selected by the customer, it undertakes to exchange the product for the correct size within a maximum of 14 business days.
1 (b)- Size incorrectly selected by the customer - If, upon receiving the product, the customer discovers that they selected the wrong size when placing the order, it may be exchanged; the product return instructions must be followed, and the customer will receive another product in the new selected size within a maximum of 14 business days.
(2) Model change
2 (a)- Model error by DVB - If it is found that DVB has delivered a product in a model that does not correspond to the one selected by the customer, it undertakes to exchange the product for the correct model within a maximum of 14 business days.
2 (b)- The customer decides they want a different model - If, upon receiving the product, the customer finds that the chosen model is not to their liking, it may be exchanged; the product return instructions must be followed, and the customer will receive another product in the new selected model within the time frame specified by the seller.
(3) The customer decides on modifications to the product - If, upon receiving the product, the customer finds that the chosen model is not to their liking, it may be exchanged; the product return instructions must be followed, and the customer must bear, in addition to the associated return costs, any additional costs related to the desired modifications which will be brought to their attention, after which they will receive another product with the new selected model within the time frame specified by the seller.
(according to GEO 34/2014, Art. 14)
(1) Unless the professional has offered to collect the products himself, the consumer shall send back the products or hand them over to the professional or to a person authorized by the professional to receive the products, without undue delay and in any event not later than 14 days from the day on which he communicates his decision to withdraw from the contract to the professional in accordance with Art. 11. The deadline is met if the consumer sends back the products before the expiry of the 14-day period.
(2) The consumer shall only bear the direct cost of returning the products, unless the professional has agreed to bear them or the professional failed to inform the consumer that the consumer has to bear them. In the case of off-premises contracts, where the products were delivered to the consumer's home at the time of the conclusion of the contract, the professional shall collect the products at his own expense if the products, by their nature, cannot normally be returned by post.
(3) The consumer is only liable for any diminished value of the products resulting from the handling of the products other than what is necessary to establish the nature, characteristics and functioning of the products. The consumer shall not be liable for the diminished value of the products if the professional has failed to provide notice of the right of withdrawal in accordance with Art. 6(1)(h). Regardless of the situation, the consumer is not liable for any diminished value of the products if the professional has failed to provide information about the right of withdrawal in accordance with Art.
6 para. (1) point h).
(4) The professional must be able to prove the diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.
(5) Where the consumer exercises the right of withdrawal after having made a request in accordance with Art. 7(3) or Art. 8(8), the consumer shall pay to the professional an amount which is in proportion to what has been provided until the time the consumer has informed the professional of the exercise of the right of withdrawal, in comparison with the full coverage of the contract. The proportionate amount to be paid by the consumer to the professional shall be calculated on the basis of the total price agreed in the contract. If the total price is excessive, the proportionate amount shall be calculated on the basis of the market value of what has been provided.
PRODUCT EXCHANGE TERMS
You may exchange products purchased from DVB within ten (10) business days of receipt. A product may only be exchanged once.
A product may be exchanged when the following conditions have been fully met:
·The products must not have been used, worn, washed, or damaged;
·The condition of the product must be the same as it was at the time of purchase.
·The identification tag must still be attached to the products; they must be unused and include all original documentation.
A product may be exchanged in the following situations, subject to the following conditions:
(1) Size mismatch - Size exchange
1 (a)- Size error by DVB - If it is found that DVB has delivered a product in a size that does not correspond to the one selected by the customer, it undertakes to exchange the product for the correct size within a maximum of 14 business days.
1 (b)- Size incorrectly selected by the customer - If, upon receiving the product, the customer discovers that they selected the wrong size when placing the order, it may be exchanged; the product return instructions must be followed, and the customer will receive another product in the new selected size within a maximum of 14 business days.
(2) Model change
2 (a)- Model error by DVB - If it is found that DVB has delivered a product in a model that does not correspond to the one selected by the customer, it undertakes to exchange the product for the correct model within a maximum of 14 business days.
2 (b)- The customer decides they want a different model - If, upon receiving the product, the customer finds that the chosen model is not to their liking, it may be exchanged; the product return instructions must be followed, and the customer will receive another product in the new selected model within the time frame specified by the seller.
(3) The customer decides on modifications to the product - If, upon receiving the product, the customer finds that the chosen model is not to their liking, it may be exchanged; the product return instructions must be followed, and the customer must bear, in addition to the associated return costs, any additional costs related to the desired modifications which will be brought to their attention, after which they will receive another product with the new selected model within the time frame specified by the seller.